Support
Something broken, or an idea? Write to us directly — a human reads every email that arrives here. We usually reply within two working days.
Frequently asked
How do I add the widget?
Touch and hold an empty area of your Home Screen, tap the + button in the top left, search for Panoo and pick a size.
To choose which note appears, touch and hold the widget and tap Edit Widget. You need at least one note in the app for the list to show anything.
The widget is not updating
The widget refreshes itself when you edit a note, but iOS decides when widget refreshes actually run, so it can lag by a few minutes.
If it never updates, try opening and closing the app once, and if that does not help, remove the widget and add it again.
Reminder notifications are not arriving
First make sure notifications are allowed under iOS Settings → Notifications → Panoo.
If a Focus mode or Do Not Disturb is on, the notification may have been silenced.
Reminders are scheduled on your device so no internet is needed — but deleting a note also cancels its reminder.
I paid but Premium did not unlock
Tap Restore Purchases, either on the purchase screen or in Settings. If the payment went through, this unlocks the content.
If it still does not unlock, email us with the date of the purchase and we will look into it together.
How do I unlock Premium on another device?
Install Panoo on a device signed in to the same Apple Account and tap Restore Purchases. A one-time purchase is tied to that account, so you do not pay again.
Do my notes move between devices?
Not at the moment. Notes are stored only on your device and never uploaded — that is our strongest privacy property, but it does mean there is no cross-device sync yet.
If your notes matter to you, keep your device backup switched on; an iCloud device backup includes app data.
How do I change the app language?
Panoo follows your device language. You can also pick Turkish or English manually from the Settings screen.
I found a bug, or I want a feature
Write to us. It helps a lot if you include your iPhone model and iOS version. We are a small studio and we genuinely read what comes in.