Support

Last updated: 8 September 2026 · Panoo · Koal Studios

Something broken, or an idea? Write to us directly — a human reads every email that arrives here. We usually reply within two working days.

Frequently asked

How do I add the widget?

Touch and hold an empty area of your Home Screen, tap the + button in the top left, search for Panoo and pick a size.

To choose which note appears, touch and hold the widget and tap Edit Widget. You need at least one note in the app for the list to show anything.

The widget is not updating

The widget refreshes itself when you edit a note, but iOS decides when widget refreshes actually run, so it can lag by a few minutes.

If it never updates, try opening and closing the app once, and if that does not help, remove the widget and add it again.

Reminder notifications are not arriving

First make sure notifications are allowed under iOS Settings → Notifications → Panoo.

If a Focus mode or Do Not Disturb is on, the notification may have been silenced.

Reminders are scheduled on your device so no internet is needed — but deleting a note also cancels its reminder.

I paid but Premium did not unlock

Tap Restore Purchases, either on the purchase screen or in Settings. If the payment went through, this unlocks the content.

If it still does not unlock, email us with the date of the purchase and we will look into it together.

How do I unlock Premium on another device?

Install Panoo on a device signed in to the same Apple Account and tap Restore Purchases. A one-time purchase is tied to that account, so you do not pay again.

Do my notes move between devices?

Yes. Turn on Settings → Sync across devices and your notes and boards appear on your other devices signed in to the same Apple Account. The feature is off by default, so turning it on is your choice.

Sync uses your own iCloud storage; your notes never reach a server of ours and we cannot see them. Turn it off and new changes stop being written to iCloud, while the notes on your device stay where they are.

Sync is not working

First make sure both devices are signed in to the same Apple Account and that iCloud is on in iOS Settings. If there is no account, the app tells you so on the Settings screen.

iCloud moves changes in the background, so it can lag by a few minutes. If you would rather not wait, tap Sync now in Settings.

If you edit the same note on two devices at once, the most recent change wins.

What is included in Premium?

The free version gives you unlimited notes, unlimited boards, reminders, sync across devices, both the light and dark themes, and one widget note.

Premium unlocks every paper pattern, pin, board design, frame colour, colour palette and handwriting font, plus unlimited widget notes. It is a one-time payment, not a subscription.

How do I change the app language?

Panoo follows your device language. You can also pick Turkish or English manually from the Settings screen.

I found a bug, or I want a feature

Write to us. It helps a lot if you include your iPhone or iPad model and your iOS version. We are a small studio and we genuinely read what comes in.

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